MyChart Frequently Asked Questions
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
- View your medical record, including test results.
- Request prescription renewals.
- Send a secure message to your medical care team.
- Share your records with other providers
- Sync your medical record to a 3rd-party application
- View and cancel appointments
- Pay a bill or set up a payment plan
- Sign up for paperless billing
- View your payment history and past bills
- Send customer service messages to the billing department
- Receive alerts on your phone when a payment is due
The majority of your medical record will be available in MyChart, including lab and x-ray results, clinician documentation, immunization records, allergy, medication and problem lists.
ADDITONAL 3rd Party app information:
Please bear in mind that using a 3rd party app for storing and accessing your health information could present risks to your information privacy. These risks may be influenced by the third-party application’s practices, data encryption, information-sharing relationships, etc. Once you export your health data to a 3rd party app, your information may not be entitled to HIPAA privacy and security protections.
Make an informed choice on selecting a third party app. You must take an active role in protecting your health information. Information below is provided to help you make informed decisions when selecting an app to store your health information.
- Be publicly accessible at all times, including updated version;
- Be shared with all individuals that use the app prior to the app receiving health data;
- Be written in plain language and in a manner intended to inform the user about the app;
- Include a statement of whether and how your health information may be accessed, exchanged, or used by any other person or company, including if your information may be sold at any time (including at some future point); and
- Include a requirement for your express consent before your health information is accessed, exchanged, or used. This would include getting your consent before your information is sold (other than disclosures required by law or disclosures necessary in connection with the sale of the app or similar transaction)
Other Important Considerations:
- What health data will this app collect? Will this app collect non-health data from my device, such as my location?
- What security measures does this app use to protect my data?
- Will my data be stored in a de-identified or anonymized form?
- Will this app disclose my data to third parties?
- Will this app sell my data for any reason, such as advertising or research?
- Will this app share my data for any reason? If so, with whom? For what purpose?
- How can I limit this app’s use and disclosure of my data?
- Does my health information include information about my family members (family history) and what impact would sharing that information with this app have on them?
- How can I access my data and correct inaccuracies in data retrieved by this app?
- Does this app have a process for collecting and responding to user complaints?
- If I no longer want to use this app, or if I no longer want this app to have access to my health information, how do I terminate the app’s access to my data?
- What is the app’s policy for deleting my data once I terminate access? Do I have to do more than just delete the app from my device?
- How does this app inform users of changes that could affect its privacy practices?
Are third-party apps covered by HIPAA?
The FTC provides information about mobile app privacy and security for consumers here: https://www.consumer.ftc.gov/articles/0018-understanding-mobile-apps
What should a patient do if they think their data have been breached or an app has used their data inappropriately?
If you feel your information has been breached by a third-party app, you may submit a complaint to the Office of Civil Rights (for HIPAA covered apps) and/or with the Federal Trade Commission (for non-HIPAA covered apps)
To learn more about filing a complaint with OCR under HIPAA, visit: https://www.hhs.gov/hipaa/filing-a-complaint/index.html
Individuals can file a complaint with OCR using the OCR complaint portal:
Individuals can file a complaint with the FTC using the FTC complaint assistant: