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Patient Financial Services

New Statement Questions? We can help!

Still have questions about your bill? Please contact us at (907) 714-4424 from 8:30am to 4:45pm.

Paying Your Bill

Central Peninsula Hospital recognizes that there are different levels of financial need in our community and therefore, provides various payment options as well as a Financial Assistance Program.

Prompt Payment in Full adjustment

If you make the request, a “prompt payment” adjustment may be available and administered as follows:

  1. Uninsured:

  2. Payment in full within 60 days of detail summary bill sent - 25% discount.

  3. A 5% discount may be approved for settlement of any remaining private pay balance due after 60 days.

  4. Insured:

  5. Payment in full within 60 days of first statement with balance due from patient - 25% discount.

  6. A 5% discount may be approved for settlement of any remaining private pay balance due after 60 days.

Monthly Payment Contract Arrangements

If you are unable to pay your account in full, interest free payment plans may be established based on the balance of your account.

Financial Assistance

At Central Peninsula Hospital, we adhere to core values of compassion and respect in providing care for people in need. We know that sometimes the need for medical services may not fit into your household budget. If your hospital bills are causing financial hardship for your family, we can help. Financial assistance may be available. Confidentiality of information and individual dignity will be maintained for all who seek our services. To find out more about our Financial Assistance Program please review the links below

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Financial Assistance Brochure 

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 Financial Assistance Application

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Financial Assistance Policy

To Make a Payment

To make payments online please click on the appropriate link below:

CPH implemented a new system-wide electronic health record system on September 10, 2016. Because of this, it is important to continue paying all the bills you receive during this transition period. You will continue to receive statements from the old system until those balances are paid in full or resolved.

For Services occuring BEFORE September 10, 2016 click on the following link (Old System): -  Online Bill Payment Services 

For Services ON OR AFTER September 10, 2016 log in or register for MyChart (New System)

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Payments can be mailed to:

Central Peninula Hospital
250 Hospital Place
Soldotna, AK 99669

Credit Card payments can be taken over the phone with the cashier at (907) 714-4424

To set up a monthly payment contract, or discuss financial options

A Financial Counselor can answer questions about your hospital bill and help you interpret financial policies and billing procedures.

Central Peninsula Hospital Financial Counselors

The last name on the account begins with:

A to G

Your personal Financial Counselor is here to help at . . . (907) 714-4401

H to N

Your personal Financial Counselor is here to help at . . . (907) 714-4857

O to Z

Your personal Financial Counselor is here to help at . . . (907) 714-4400

Central Peninsula Hospital’s Physician Clinic’s Financial Counselor …(907)-714-4066

Insurance Billing

All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If there is a question about your insurance coverage, a Financial Counselor will contact you or a member of your family while you are in the hospital. Information may be needed in order to process your claims. If You Have Health Insurance We will need a copy of your identification card. We also may need the insurance forms that are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital. Your plan may have special requirements, such as a second surgical opinion or pre-certification, for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan and their services may not be covered.

If You Are Covered by Medicare

We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient. During your hospital stay, the hospital staff will be working with you to prepare for your safe discharge and arrange for services you may need after you leave the hospital.   When you no longer need inpatient hospital care, your doctor or the hospital staff will inform you of your planned discharge date.  If you think you are being discharged too soon, you can talk to the hospital staff; your doctor and your managed care plan (if you belong to one) about your concerns. To speak with someone at the hospital about this issue, call 714- 4780.  You also have the right to an appeal, that is, a review of your case by a Quality Improvement Organization (QIO).  The QIO is an outside reviewer hired by Medicare to look at your case to decide whether you are ready to leave the hospital. Report any concerns you have about the quality of care you receive to the Quality Improvement Organization (QIO) listed here: LiVanta 1-877-588-1123.

If You Are Covered by Medicaid

We will need a copy of your Medicaid card or coupon.  Medicaid also has payment limitations on a number of services and items.

Your Hospital Bill

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill. Your bill reflects the services you received during your stay. Charges fall into two categories: a basic daily room rate and charges for any special services your physician orders for you, such as x-rays, laboratory tests, medications from the pharmacy and supplies. If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient.

Hospitalists, Pathologists, Radiologists, Cardiologists, and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.