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MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • View your medical record, including test results.
  • Request prescription renewals.
  • Send a secure message to your medical care team.
  • Share your records with other providers
  • Sync your medical record to a 3rd-party application
  • View and cancel appointments
  • Pay a bill or set up a payment plan
  • Sign up for paperless billing
  • View your payment history and past bills
  • Send customer service messages to the billing department
  • Receive alerts on your phone when a payment is due
MyChart is a free service offered to our patients
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by Providence Health & Services and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold.
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
Currently, MyChart works with popular internet browsers, such as Internet Explorer, Firefox and Google Chrome on Microsoft Windows based machines, and Safari and Firefox on Mac OS:X. If you are having difficulty getting MyChart to work in your browser, contact the MyChart Help Desk at 1-833-395-2035. The help desk is available 24 hours a day, 7 days a week. The MyChart Help Desk may recommend the use of a different browser. Please also be aware that certain toolbars and browser extensions are known to cause problems with signing into or using MyChart.
Patients who wish to participate will be issued a MyChart activation code during their clinic visit. For other CPH visits (outpatient or inpatient services), the registration staff will ask if you would like to sign up and an activation code can be e-mailed or texted to you. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next visit. If you do not have a code, click the “Sign Up for MyChart” button, when asked if you have a code, click “no” and complete the online MyChart sign-up form by entering the requested information.
Call the MyChart Help Desk at 1-833-395-2035. The Help Desk is available to answer your MyChart questions 24 hours a day, 7 days a week.
The majority of your medical record will be available in my chart, including lab and x-ray results, clinician documentation, immunization records, allergy, medication and problem lists.
Most lab and x-ray results will be released to MyChart hourly once they are complete. Other completed documentation flows to MyChart once you are discharged from the hospital, or the clinic visit is closed by the provider.
Yes. This is called Child Proxy. You can be granted access to your child's medical chart if your child is 0 to 11 years old. If your child is 12 to 17 years old, we are unable to provide full proxy access to his/her record via MyChart. These age ranges comply with state regulations, designed to protect minors who seek treatment for pregnancy and sexually transmitted diseases. Also, foster parents are not eligible to receive proxy access for foster children.
Yes. This is called Adult Proxy. Patients may grant a spouse, or someone over 18 years old who helps manage their health, full access to their medical records. Any adult with MyChart access can grant access to another adult from within their MyChart settings. Alternatively, you can contact your clinic team for more information regarding Proxy Access.
No, due to the sensitive nature of medical information, each adult must establish his or her own MyChart account.
No, MyChart offers direct access to your personal health record and communications about another individual's information would be placed in your health record. Because of this, information would not appear in the correct health record and could potentially jeopardize medical care. Instead you should send a message from your family member’s MyChart Portal account, if you have proxy access, or ask the family member to send a message from his or her account. Please contact your clinic team for more information regarding Proxy access.
Log into MyChart and click on the Preferences tab at the top of the page, then select the appropriate option.
Your MyChart information comes directly from your electronic medical record. You should address updates to your health information at your next appointment or visit. Other than an update, if you feel there is inaccurate information in your medical record, contact the HIM Department at (907) 714-4563.
You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent situations. Please contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.
No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. This code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.
You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact the MyChart Help Desk at 1-833-395-2035 to request a new, secure password. The Help Desk is available 24 hours a day, 7 days a week.
Call the MyChart Help Desk at 1-833-395-2035. After identity is verified, a new code will be sent to the email address listed in your medical record. The Help Desk is available 24 hours a day, 7 days a week.
We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, call the MyChart Help Desk at 1-833-395-2035. The MyChart Help Desk is available to answer your MyChart questions 24 hours a day, 7 days a week. If your security code is still valid, please check to make sure that the correct location appears in the upper right hand corner of the MyChart login Page. If the correct location does not appear, click on the “Not from these areas” link and select the appropriate area.
A variety of smartphone apps (e.g. Apple Health) are able to connect with your MyChart medical record. CPH does not provide support for these 3rd party apps, but we can assist you with setting up your MyChart account, which is the first step to expanded access through 3rd party apps.