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MyCPH Frequently Asked Questions

MyCPH Frequently Asked Questions

 

What is MyCPH?

Is there a fee to use MyCPH?

How do I sign up?

Who do I contact if I have further questions?

When can I see my test results in MyCPH?

If some of my health information on MyCPH is not correct, what should I do?

Can I send a summary of my Healthcare to a provider outside the hospital?

Can I view a family member's health record in MyCPH?

Can my spouse and I share one MyCPH account?

I forgot my password. What should I do?

Where can I update my personal information (e.g., home address, e-mail or change my password)?

How is MyCPH secure?

What is your Privacy Policy?

I was logged out of MyCPH, what happened?

What do I need to use MyCPH?

Is my browser supported by MyCPH?

My temporary username and password does not work, what should I do?

 



 

What is MyCPH?

MyCPH offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCPH, you can use the Internet to:

  • View your health summary from the MyCPH electronic health record.
  • View your test results.
  • View your medical reports.
  • Send a summary of your care to a provider outside the hospital.
  • View and print medication and allergy records.

 

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Is there a fee to use MyCPH?

MyCPH is a free service offered to our patients.

 

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How do I sign up?

To enroll for access to MyCPH, visit www.cpgh.org and click the MyCPH quick link on the left side of the page.  From there, choose to self-enroll.  Patients who wish to enroll must have a working email address on file with CPH. A valid 9-digit Medical Record number will also be needed to setup access to your account.

 

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Who do I contact if I have further questions?

Please email us at MyCPH@cpgh.org or call MyCPH Assist at (907) 714-4175 between 10 A.M and 2 P.M Monday through Friday for questions about the portal or assistance with the enrollment process. 

**Please note:  We are unable to answer any clinical questions or questions related to your specific health care needs over the phone or email.  Those are most appropriately handled with your primary care provider.

 

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When can I see my test results in MyCPH?

Federal mandates require that results be available on MyCPH within 36 hours of your discharge time. Certain types of tests and results are not shared via MyCPH.  MyCPH is not designed to house everything from your medical record and if you do not see a certain result, this is most likeley a result type that was excluded from MyCPH.  You are welcome visit the hospital to request a copy of the desired result from Medical Records.

 

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If some of my health information on MyCPH is not correct, what should I do?

Your MyCPH information comes directly from your electronic medical record at the hospital. Ask your CPH care team to correct any inaccurate information at your next  visit. Your health information is reviewed and updated in your electronic medical record each visit.  Your allergies and medications list can be updated only when you are receiving care at CPH.  Your CPH care team should be made aware of any changes or updates to your allergies and medications list at the time of your next visit at CPH.

 

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Can I send a summary of my Healthcare to a provider outside the hospital?

Yes!  As a part of federal mandates, and to improve patient/physician communication, MyCPH offers a secure direct method of transmitting your personal Health Summary to a healthcare provider outside of Central Peninsula Hospital.  To access this feature, choose Health Summary from the Health Record menu of MyCPH.  Next, click on Send Health Summary.  If your provider is registered with a State Health Information Exchange, they will have access to an eHealth Exchange Address.  It is this eHealth Exchange Address that you will enter into the address field at MyCPH to send your Health Summary directly and securely to your provider.  IMPORTANT – Check with your provider to ensure they are participating in the eHealth Exchange and have a specific eHealth Exchange e-mail address for this transmission.

 

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Can I view a family member's health record in MyCPH?

Due to the sensitive nature of medical information, this feature, called proxy access, is currently under review. 

 

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Can my spouse and I share one MyCPH account?

No, due to the sensitive nature of medical information, each adult must establish his or her own MyCPH account.

 

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact MyCPH Assist at (907) 714-4175 between 10 a.m. and 2 p.m. Monday through Friday to request a new, secure password.

 

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyCPH and click Profile, go to the Update Profile section to update your personal information.  CPH staff will then review your updates and confirm them.  They will then be added to your medical record, replacing any outdated information. 

 

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How is MyCPH secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure personal User IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCPH uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCPH.

 

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What is your Privacy Policy?

MyCPH is operated by Central Peninsula Hospital and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased.

 

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I was logged out of MyCPH, what happened?

We aim to protect your privacy and the security of your information. While logged into MyCPH, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCPH. We recommend that you log out of your MyCPH session if you need to leave your computer for even a short period of time.

 

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What do I need to use MyCPH?

You need access to a computer connected to the Internet and an up-to-date browser (ex. Internet Explorer Version 7 or above).  You will also need to ensure that you have an active email address on file with CPH.  Please call MyCPH Assist at (907) 714-4175 to add or update your email address. 

 

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Is my browser supported by MyCPH?

Currently, MyCPH works with popular internet browsers, such as Internet Explorer, Firefox and Google Chrome on Microsoft Windows based machines, and Safari and Firefox on Mac OS:X..   

 

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My temporary username and password does not work, what should I do?

For your security, your temporary username and password expires after 72 hours of issue and is no longer valid after the first time you use it. If you have problems related to invalid username or password,, email us at MyCPH@cpgh.org or you can call MyCPH Assist at (907) 714-4175. 

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